Privacy Policy

Our Commitment to You

Look, we get it - nobody really enjoys reading privacy policies. But here's the deal: at Nebular Quinthos Hotel, we actually care about your personal information. We're not gonna sell your email to some random marketing company or spam you with nonsense. When you trust us with your details, we take that seriously.

This policy breaks down what info we collect, why we need it, and how we're keeping it locked down tighter than a black hole. We've tried to keep things straightforward instead of drowning you in legal jargon.

What Information We Collect

When you book a room or interact with us, we'll need to gather some basic stuff. Nothing too intrusive, just what's necessary to make your stay awesome:

• Personal Details: Your name, email, phone number, and mailing address. Y'know, the essentials so we can actually confirm your booking and reach you if needed.
• Payment Info: Credit card details and billing address. We need this to process your reservation, but don't worry - it's encrypted and handled through secure payment processors.
• Stay Preferences: Things like room type preferences, special requests (extra pillows, dietary needs for dining), and any loyalty program info.
• ID Verification: Government-issued ID for check-in purposes. It's standard hotel stuff and required by local regulations here in Vancouver.
• Usage Data: How you interact with our website - pages you visit, time spent browsing, that sort of thing. Helps us improve the site experience.

How We Use Your Information

We're not collecting data just for kicks. Here's what we actually do with it:

• Processing Reservations: Obviously, we need your info to book your room and handle payments. Can't really run a hotel without that.
• Customer Service: When you reach out to us with questions or concerns, we'll use your contact details to respond. Pretty straightforward.
• Enhancing Your Experience: If you've mentioned preferences during past stays, we'll remember them to make future visits even better. Love extra towels? We'll note that.
• Marketing Communications: Only if you've opted in, we might send you occasional updates about special offers or events at the hotel. You can unsubscribe anytime - no hard feelings.
• Legal Compliance: Sometimes Canadian and British Columbia regulations require us to keep certain records. It's just part of operating legally.
• Safety and Security: Protecting you, our staff, and the property. This includes things like surveillance in public areas.

Cookies and Tracking

Yeah, we use cookies - and nope, not the chocolate chip kind (though our restaurant makes amazing ones). These are tiny data files that help our website work better. They remember things like your language preference and items in your booking cart.

We also use analytics tools to understand how people use our site. It's anonymous data that shows us stuff like which pages are popular or where people tend to get confused. This helps us make the site less annoying to navigate.

Most browsers let you control cookies through their settings. Just heads up though - if you disable them completely, some parts of our site might not work properly.

Who We Share Data With

We're pretty protective of your info, but there are a few situations where we need to share it:

• Service Providers: Companies that help us operate - payment processors, booking platforms, email services, that kind of thing. They're bound by strict confidentiality agreements.
• Legal Requirements: If the law requires it or if we receive a valid legal request from authorities, we'll comply. We're not about to break Canadian law for anyone.
• Business Transfers: In the unlikely event that Nebular Quinthos is sold or merged with another company, your data would transfer as part of that deal. You'd be notified if this happens.
• With Your Consent: If we ever want to share your info for any other reason, we'll ask permission first.

What we DON'T do: sell your data to third-party marketers, rent out our email list, or share your info for purposes unrelated to your stay with us.

Data Security Measures

We've invested in solid security infrastructure to protect your information. Here's what we've got in place:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Restricted access to personal data - only authorized staff who need it for their jobs
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices

That said, no system is 100% bulletproof. We do our absolute best to protect your data, but we can't guarantee complete security against every possible threat. If you ever suspect a security issue with your account, let us know immediately.

How Long We Keep Your Data

We don't hold onto your information forever. Here's our general approach:

• Booking Information: We keep reservation details for up to 7 years for accounting and tax purposes. Canadian regulations require this.
• Marketing Data: If you've subscribed to our newsletter, we'll keep your email until you unsubscribe or we notice you haven't engaged in over 3 years.
• Inactive Accounts: Guest profiles that haven't been used in 5 years may be archived or deleted.
• Security Footage: Typically retained for 30-90 days unless needed for an investigation.

Once data's no longer needed, we securely delete or anonymize it.

Your Rights and Choices

This is YOUR data we're talking about. Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights:

• Access: You can request a copy of the personal information we have about you. We'll provide it within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? We can do that, though we might need to keep some info for legal reasons.
• Opt-Out: Don't want marketing emails? Click unsubscribe or contact us directly. Easy peasy.
• Portability: You can request your data in a machine-readable format if you want to transfer it elsewhere.
• Withdraw Consent: Changed your mind about something you previously agreed to? You can withdraw consent anytime.

To exercise any of these rights, just shoot us an email at reservations@nebularquinthos.info or give us a call at (604) 555-0187. We'll verify your identity and get on it.

Children's Privacy

Our services aren't directed at kids under 13. We don't knowingly collect personal information from children. If you're a parent and think we've accidentally collected info about your child, please contact us immediately so we can delete it.

For guests aged 13-18, we require parental consent for bookings and data collection.

International Transfers

We're based in Vancouver, Canada, but some of our service providers might be located in other countries (like the United States for cloud hosting). When we transfer data internationally, we make sure there are adequate protections in place through contractual agreements and compliance with Canadian privacy standards.

By using our services, you're consenting to these transfers. But rest assured, we only work with reputable partners who maintain strong security practices.

Third-Party Links

Our website might link to external sites - local attractions, partner services, whatever. Just so you know, we're not responsible for their privacy practices. Once you click away from nebularquinthos.info, you're subject to that site's policies.

We recommend reading the privacy policies of any third-party sites you visit. Better safe than sorry, right?

Changes to This Policy

Privacy laws and our practices evolve, so we might update this policy from time to time. When we do, we'll post the revised version here with a new "Last Updated" date at the top.

For major changes that significantly affect how we handle your data, we'll notify you directly via email or through a prominent notice on our website. We won't just sneak changes past you.

We encourage you to check this page occasionally to stay informed. Though let's be honest, most people don't, and that's okay too.

Data Breach Notification

In the unfortunate event that we experience a data breach that poses a real risk to you, we'll notify you as required by Canadian law. This includes informing the Office of the Privacy Commissioner of Canada and affected individuals.

We'll be transparent about what happened, what information was affected, and what steps we're taking to address it. We'd also advise you on steps you can take to protect yourself.